Salesforce and Workday, a leading provider of solutions to help organizations manage their people and money, announced plans for a new AI employee service agent that will automate time-consuming tasks, provide personalized support, and surface data-driven insights that help employees work smarter and faster. Salesforce’s new Agentforce Platform and Einstein will combine forces with the Workday platform and Workday AI to allow organizations create and manage agents for a variety of employee service use cases
Through natural language conversations, employees will get instant support from their AI employee service agent around:
- Seamless Onboarding by coordinating paperwork, resource provisioning, training, and getting new hires ramped up faster
- Self-Service HR by answering questions related to PTO, benefits, policies, and enabling self-service transactions like updating healthcare plans
- Continuous Development by curating personalized learning paths based on an employee’s role, skills, and career interests tracked in Workday
Together we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.
Marc Benioff, Chair and CEO, Salesforce
Source: Salesforce