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Salesforce Introduces New Service Cloud Tools to Help Teams Increase Agent Productivity and Serve Customers Even Better
Salesforce recently announced a new out-of-the-box service components, an automation tool, and a new app for Service Cloud customers, enabling...
Workday and Salesforce partner on AI, Data Cloud and Slack to automate cross-platform processes
Salesforce teamed up with enterprise cloud application giants Workday to launch a new AI-powered employee service agent and a series...
Salesforce and Workday Form Strategic Partnership, Unveil New AI Employee Service Agent
Salesforce and Workday, a leading provider of solutions to help organizations manage their people and money, announced plans for a...
Salesforce Announces Partner Connect for Tech Channel Sales: Real-Time Visibility on Shared Deals Across CRMs
Salesforce announced Partner Connect, a new feature for its Partner Relationship Management (PRM) solution that will allow businesses to share...
Meet Einstein Service Agent: Salesforce’s Autonomous AI Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent that makes conventional chatbots obsolete with its ability to...
Yale Chief Executive Leadership Institute Honors Marc Benioff with Legend in Leadership Award
SAN FRANCISCO — June 20, 2024 — Chair and CEO of Salesforce Marc Benioff received the Yale Legend in Leadership...
Salesforce Announces the World’s First LLM Benchmark for CRM
Salesforce announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language...
Salesforce Brings Project and Task Management into Slack with New Lists Feature
Salesforce announced the availability of Slack lists, bringing project and task management directly into Slack. Slack lists brings structure to...
Salesforce Announces New AI Innovations That Help Sellers Turn Sales Calls into Closing Calls
Salesforce announced expanded capabilities to make sales calls more productive: Einstein Conversation Insights with Sales Signals and new Einstein Copilot...
Salesforce Announces General Availability of Data Cloud Vector Database, Unleashing the Power of Unstructured Data and Generative AI to Transform Customer Experiences
Salesforce announced the general availability of Data Cloud Vector Database to help businesses unify and unlock the power of the...