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Salesforce Expands Service Cloud Digital Engagement Capabilities, Equipping Contact Centers with the Data They Need to Drive Growth
Salesforce announced Service Cloud Digital Engagement enhancements that will help contact centers unify unstructured, conversational data from disparate digital channels,...
Salesforce Positioned as a Leader in the IDC MarketScape Report for Enterprise B2C Digital Commerce
Salesforce has been named a Leader in the IDC MarketScape Report: Worldwide Enterprise B2C Digital Commerce Applications 2024 Vendor Assessment¹....
Salesforce Ranked #1 CRM Provider for 11th Consecutive Year
For the 11th consecutive time, International Data Corporation (IDC) ranked Salesforce as the #1 CRM provider in its 2024 Worldwide...