Salesforce announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language models (LLMs) for use in their customer relationship management (CRM) systems.
The new benchmark is a comprehensive evaluation framework that measures the performance of LLMs against four key measures: accuracy, cost, speed, and trust and safety. It’s been specifically designed to evaluate common sales and service use cases, including prospecting, lead nurturing, as well as sales opportunity and service case summaries. The benchmark also includes a public leaderboard to help professionals decide which LLM is best for their CRM needs.
Source: Salesforce
