Salesforce announced new AI models, including xGen-Sales, a proprietary model trained and designed to power autonomous sales tasks with Agentforce, and xLAM, a new family of Large Action Models designed to handle complex tasks and generate actionable outputs. Together, these models developed by Salesforce AI Research will allow Salesforce customers to quickly set up and deploy autonomous AI agents that take action, driving unprecedented scale
By fine-tuning xGen-Sales to increase accuracy for relevant industry tasks, it is able to deliver more precise and rapid responses, automating sales tasks such as generating customer insights, enriching contact lists, summarizing calls, and tracking the sales pipeline. This model enhances the capabilities of Agentforce sales agents, allowing them to autonomously nurture pipeline and coach reps with greater accuracy and speed. xGen-Sales’ abilities have already eclipsed other much larger models, according to Salesforce’s own evaluations
Source: Salesforce
