To elevate agent messaging in the Salesforce mobile app and achieve parity with the desktop site, messaging sessions of any component type can be transferred from the mobile messaging console to another agent, bot, or queue. Previously, agents could only send messages and voice notes on mobile
Where: This change applies to all enhanced messaging channels and Messaging for In-App and Web
Who: Users with a Messaging User permission set license can message customers in the Salesforce app
How: To access the transfer session and send components actions, click the plus sign in the mobile conversation window
