Salesforce acquired Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Tenyx will extend Salesforce’s existing autonomous agent capabilities for Agentforce Service Agent by integrating Tenyx’s innovative voice AI solutions, specifically tailored for service use cases. With Tenyx’s expertise, Salesforce aims to advance its AI-driven solutions, delivering more intuitive and seamless customer interactions
Source: Salesforce
