Salesforce announced Foundations, a free upgrade that brings key cross-department features to every Salesforce customer at no additional cost. Foundations includes Sales, Service, Marketing, Commerce, and Data Cloud features, all in a new, enhanced UI, making it easier for businesses to get a unified view of their customer and build connected, AI-powered experiences across every customer touchpoint. Key features include opportunity management, case management, email campaigns with targeted segmentation, and secure payment links, all aimed at enhancing user experience and streamlining operations without additional costs or data integrations. Finally, Salesforce Foundations customers can enhance their systems with thousands of prebuilt third-party extensions and integrations available on the AppExchange, including extended free trials from over 25 leading partners like Docusign, RingCentral, and ZoomInfo. Salesforce Foundations is available to Sales Cloud and/or Service Cloud Enterprise Edition or higher customers as of September 17, 2024
to run their entire front office from one place
Source: Salesforce
