Salesforce teamed up with enterprise cloud application giants Workday to launch a new AI-powered employee service agent and a series of cross-platform use cases. The partnership is built on a common data foundation created through a zero-copy connection between Workday data and Salesforce Data Cloud, coupled with integration of the two vendors’ AI platforms, and enhancements to Workday’s existing Slack integration. This announcement marks the first official outing of Agentforce, a new Salesforce platform that powers intelligent, autonomous agents that are able to perform tasks on behalf of and in co-operation with humans
The underlying data foundation sees Workday becoming the first application vendor to establish a zero-copy connection to the Salesforce Data Cloud, joining a partner network that has previously been restricted to data lake providers such as Snowflake, Databricks, AWS and Google Cloud
Cross-platform use cases
- Classic HR examples such as onboarding and HR self-service
- Combining HR, finance and CRM data for skills development
- Sales coaching
Source: Diginomica
